Delivering Extraordinary Customer Experience

We deliver solutions that create value for your customers and your organization at speed.

FIND OUT MORE about cx one sdn bhd

Our Solutions

Through innovation, we integrate leading edge unified communications technology and customer experience solutions with your data, your processes and your people, connecting the whole of your enterprise to deliver exceptional customer experience.

Unified Communications and Collaborations Solution

Connect and communicate virtually from anywhere and any devices through voice, IP telephony, instant messaging, meeting, audio and video conferencing

Customer Journey Solution

Predict your customer’s needs, create a seamless and effortless conversation through omnichannel customer experience - voice, email, live chat, messaging, and social media for consistent and connected customer journey.

Workforce Optimization Solution

Make better decisions, increase productivity and improve customer experience via capturing interactions and managing performance of employees, scheduling staff based on skills, shift preferences and customer demand and expectations. Improve operational efficiency by providing appropriate staffing levels to meet customer demand across all channels.

Analytics and Reporting

Speech and text analytics with custom reports and dashboards that allow you to transcribe and analyze millions of customer calls, chats and emails that assists you to discover customer insights, uncover business trends and areas of opportunities.

Artificial Intelligence (AI) and Automation

AI-powered chatbots or voice bots that enable self-service, perform repetitive, lower-value and high-volume tasks to reduce agent workload and improve productivity and efficiency.

Cloud Solution or Subscription

We offer on-premise subscription based contact center software solution. We also help to transition your unified communications and contact center software to the cloud for the benefit of high availability, scalability, flexibility and ensure agility as your business evolves.

Why Us?

CX One Sdn Bhd was founded by a group of professionals with over 10 years of experience in enterprise communications and contact centers industry, we focus on implementing and integrating the leading edged unified communications and customer experience technology for our clients to stay connected to their employees, vendors and customers across any channels, anywhere to deliver superior customer experience.
Our team has more than 10 years of enterprise communications and contact center industry experience. We able to advise and share industry best practice while we design and customize solution to your need.
Our 24×7 Local Support are provided by our certified engineers.
Delivering our very best in all we do, holding ourselves accountable for results.
We run discovery workshop to identify and understand customer’s business objectives and needs. We design our solutions according to customer’s unique requirement.

CX One Sdn Bhd

Partner with leading brands

At CX One Sdn Bhd

We deliver our very best in all we do, holding ourselves accountable for results

Advisory Services


We organize discovery workshops to assess and understand your challenges and requirement, your digital transformation strategy and your customer experience strategy. We work with you to identify the right strategy, roadmap and ecosystem that deliver the ultimate solution to support your businesses to achieve  business outcome.

Implementation and Integration Services

Our experts help you to plan and design, deploy and integrate your business data and processes, connecting you to the world across modern channels at anytime and anywhere, bringing you a superior customer and digital experience.

Customized to your needs

Your needs are distinctive, our proposed solution is designed to configure, customized and tailored to your requirement. We create microservices and modern cloud applications to meet your specific functional, real time and historical insight reporting and management dashboard requirements.

Support and Maintenance Services

Our support methodology is designed to manage and maintain availability of services for our customers within agreed service level. The heart of this model is our Service Desk that operates 24×7 providing single point of contact, receiving all incident notifications and service requests by recording them, prioritize and escalate all incidents as well as service requests. Resources to be dispatched when necessary in a timely manner to maintain SLAs.

Our Experiences

Enterprise Communication System

Design, implement and maintain a centralized enterprise communications system with survivable sites that connecting to 100s of branches and over 10,000 users via SIP trunks. The solution implemented include unified dial plan, centralized call billing system, and a managed monitoring platform to proactively monitor the system centrally.

Omni Channel Customer Experience Solution

Design, implement and maintain a centralized private cloud omni channel solution supporting voice, chat, email, social media and other digital channels. The solution implemented include a dynamic self-service function and a centralized recording solution.

Regional Enterprise Communication and call center system

Centralized architecture design that connect more than 30 local survivable remote sites in APAC region with more than 8,000 H.323 and SIP end points for back office and contact center agents. The solution implemented include messaging and voicemail function, centralized call reporting system and a monitoring platform to proactively monitor the entire voice network centrally.

Would you like to start a project with CX One Sdn Bhd?

Contact us and get a free consultation from our professional consultants. 

Whatapp Us
Location

CX One Sdn Bhd

Unit 209, Block A, Kompleks Kelana Centre Point, Jalan SS7/19, 47301 Petaling Jaya. Selangor.

 

Office Hours

9:00 AM – 6.00 PM
Monday – Friday

Contact us

603-80119370
[email protected]