Delivering Extraordinary Customer Experience
We deliver solutions that create value for your customers and your organization at speed.
Through innovation, we integrate leading edge unified communications technology and customer experience solutions with your data, your processes and your people, connecting the whole of your enterprise to deliver exceptional customer experience.
Unified Communications and Collaborations Solution
Connect and communicate virtually from anywhere and any devices through voice, IP telephony, instant messaging, meeting, audio and video conferencing
Customer Journey Solution
Predict your customer’s needs, create a seamless and effortless conversation through omnichannel customer experience - voice, email, live chat, messaging, and social media for consistent and connected customer journey.
Workforce Optimization Solution
Make better decisions, increase productivity and improve customer experience via capturing interactions and managing performance of employees, scheduling staff based on skills, shift preferences and customer demand and expectations. Improve operational efficiency by providing appropriate staffing levels to meet customer demand across all channels.
Analytics and Reporting
Speech and text analytics with custom reports and dashboards that allow you to transcribe and analyze millions of customer calls, chats and emails that assists you to discover customer insights, uncover business trends and areas of opportunities.
Artificial Intelligence (AI) and Automation
AI-powered chatbots or voice bots that enable self-service, perform repetitive, lower-value and high-volume tasks to reduce agent workload and improve productivity and efficiency.
Cloud Solution or Subscription
We offer on-premise subscription based contact center software solution. We also help to transition your unified communications and contact center software to the cloud for the benefit of high availability, scalability, flexibility and ensure agility as your business evolves.
CX One Sdn Bhd
Partner with leading brands
At CX One Sdn Bhd
We organize discovery workshops to assess and understand your challenges and requirement, your digital transformation strategy and your customer experience strategy. We work with you to identify the right strategy, roadmap and ecosystem that deliver the ultimate solution to support your businesses to achieve business outcome.
Implementation and Integration Services
Our experts help you to plan and design, deploy and integrate your business data and processes, connecting you to the world across modern channels at anytime and anywhere, bringing you a superior customer and digital experience.
Customized to your needs
Support and Maintenance Services
Our support methodology is designed to manage and maintain availability of services for our customers within agreed service level. The heart of this model is our Service Desk that operates 24×7 providing single point of contact, receiving all incident notifications and service requests by recording them, prioritize and escalate all incidents as well as service requests. Resources to be dispatched when necessary in a timely manner to maintain SLAs.
Enterprise Communication System
Design, implement and maintain a centralized enterprise communications system with survivable sites that connecting to 100s of branches and over 10,000 users via SIP trunks. The solution implemented include unified dial plan, centralized call billing system, and a managed monitoring platform to proactively monitor the system centrally.
Omni Channel Customer Experience Solution
Design, implement and maintain a centralized private cloud omni channel solution supporting voice, chat, email, social media and other digital channels. The solution implemented include a dynamic self-service function and a centralized recording solution.
Regional Enterprise Communication and call center system
Centralized architecture design that connect more than 30 local survivable remote sites in APAC region with more than 8,000 H.323 and SIP end points for back office and contact center agents. The solution implemented include messaging and voicemail function, centralized call reporting system and a monitoring platform to proactively monitor the entire voice network centrally.
Would you like to start a project with CX One Sdn Bhd?
Contact us and get a free consultation from our professional consultants.
CX One Sdn Bhd
B-3A-03, Sky Park One City, Jalan USJ 25/1, 47650 Subang Jaya, Selangor
9:00 AM – 6.00 PM
Monday – Friday